Make customer experience your competitive advantage
Gather, manage, and market reputation and customer experience data to transform conversations into reviews and actionable insights that drive business results.
Brands we drive reputation for:
Tools to listen to your customers
When you measure, understand, and improve the customer experience, you increase customer loyalty, improve your brand reputation, and earn more customers.
Collect more data for your business
Engage, respond, and report at speed
Use reviews for content, social, and SEO
Capture CX Data
We make it easy to capture Net Promoter Score®, customer feedback, survey responses, and online reviews in a way that makes sense for your business.
Use email, SMS, or kiosk mode to reach customers directly. Leverage custom URLs, location finder, and TextBack to invite customers to leave feedback.
Manage customers, actions, and CX data efficiently for SMB, multi-location, franchise, and enterprise businesses with a central dashboard built for speed.
Get Insights with AI
Discover keywords that matter to your business. Powered by IBM Watson, analyze your customer experience data, identify customers sentiment, and surface actionable insights to improve customer retention.
Amplify Your Reviews
Market your reputation across the web to highlight positive customer reviews and boost sales. Turn reviews into social media content and stand out from your competitors.
Display reviews and star-ratings on your business website to add fresh content, impact SEO, and add social proof to influence buyers.
Multi-locations and franchises
GatherUp by Traject fits the scale of your business. Manage individual locations and franchises efficiently and empower stakeholder participation with precision. Our customers have achieved great success.
Allstate’s partnership with GatherUp has resulted in more than 1.5 million reviews received and counting.
Zoës Kitchen used GatherUp to actively request feedback and online reviews from customers at 260+ locations.
Schedule a 30-minute demo to see GatherUp by Traject in action and get answers to your questions.