Make customer experience your competitive advantage

Gather, manage, and market reputation and customer experience data to transform conversations into reviews and actionable insights that drive business results.

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Brands we drive reputation for:

Tools to listen to your customers

When you measure, understand, and improve the customer experience, you increase customer loyalty, improve your brand reputation, and earn more customers.

Gather

Collect more data for your business

  • Capture NPS®, feedback, reviews, and survey responses
  • Request reviews on 100+ sites
  • Branded email and SMS requests and landing pages
  • TextBack, SMS solution for inbound customer feedback
  • Review monitoring including Google Q&A

Manage

Engage, respond, and report at speed

  • Manage by brand, region, state, and location
  • Reply to customer feedback and reviews
  • Full reporting suite
  • Data analysis powered by IBM Watson®
  • Robust customer profile
  • Tag feedback by keyword or theme automatically

Market

Use reviews for content, social, and SEO

  • Display ratings and reviews on your website with easy-to-install widgets
  • Sort reviews by brand, location, or service
  • Turn reviews into social media content and post to Google, Facebook, Twitter, and Instagram
  • Use reviews to impact local SEO and your Google My Business profile display

Capture CX Data

We make it easy to capture Net Promoter Score®, customer feedback, survey responses, and online reviews in a way that makes sense for your business.

Use email, SMS, or kiosk mode to reach customers directly. Leverage custom URLs, location finder, and TextBack to invite customers to leave feedback.

Gain Efficiencies

Manage customers, actions, and CX data efficiently for SMB, multi-location, franchise, and enterprise businesses with a central dashboard built for speed.

Get Insights with AI

Discover keywords that matter to your business. Powered by IBM Watson, analyze your customer experience data, identify customers sentiment, and surface actionable insights to improve customer retention.

Amplify Your Reviews

Market your reputation across the web to highlight positive customer reviews and boost sales. Turn reviews into social media content and stand out from your competitors.

Display reviews and star-ratings on your business website to add fresh content, impact SEO, and add social proof to influence buyers.

Multi-locations and franchises

GatherUp by Traject fits the scale of your business. Manage individual locations and franchises efficiently and empower stakeholder participation with precision. Our customers have achieved great success.

2900%

increase in instances of feedback received per month

278%

increase in # of Google reviews received over 16 months

260%

increase in # of total reviews received over 5 months

Case Studies

allstate-logo

Allstate’s partnership with GatherUp has resulted in more than 1.5 million reviews received and counting.

  • 89% increase in Google reviews YOY
  • Increased ranking and visibility in search results
zoes-kitchen-logo

Zoës Kitchen used GatherUp to actively request feedback and online reviews from customers at 260+ locations.

  • From 1,000 to 30,000 instances of customer feedback monthly
  • Brand and market level metrics
us-storage-logo

US Storage Centers generates reviews for 120+ locations using GatherUp to edge out the competition in search.

  • 167% increase in Google reviews
  • 10x more reviews than competitors in local search results

Let's Demo

Schedule a 30-minute demo to see GatherUp by Traject in action and get answers to your questions.

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